FAQ

Please allow for 1-2 working days to pick and pack your order excluding weekends and Indonesian national holidays.

Orders are generally delivered within 5-7 working days. Transit times will vary depending on the country of destination.

• Shopping cart 0 - 100 USD = 20 USD
• Shopping cart 101 - 260 USD = 10 USD
• Shopping cart > 261 USD = FREE OF CHARGE
  
  

Orders are shipped from our distribution center in Indonesia for delivery to clients worldwide.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order.

Enter your Order Number to see the details of your purchase and check the delivery status.

If you have just completed your order, please allow a few minutes while we prepare the details.

Our Online Store gladly accepts returns within 14 days of the delivery date.

Please send us an email and provide us the below details:

• Order number
• The item reference you wish to return
• The reason for returning the item
  
  

Please wait for our acceptance of the return prior shipping back.
Send your returns with a shipping service of your choice; the shipping cost is at your expense. Remember that the package must reach our warehouse within 30 days of delivery.

Yes we offer a 1 year guarantee on all our products. It is not working anymore, we will fix it or change it for you.

Please allow for 1-2 working days to pick and pack your order excluding weekends and Indonesian national holidays.

Orders are generally delivered within 5-7 working days. Transit times will vary depending on the country of destination.

• Shopping cart 0 - 100 USD = 20 USD
• Shopping cart 101 - 260 USD = 10 USD
• Shopping cart > 261 USD = FREE OF CHARGE
  
  

Orders are shipped from our distribution center in Indonesia for delivery to clients worldwide.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order.

FED EX is our courier for all shipments. You will receive a tracking number when placing your order, feel free to come back to our website to follow your order whenever you need.

Our warehouse is closed for these Holidays.

2015
October Wednesday 14th.
December Thursday 24th.
December Friday 25th.

2016
January Friday 1st.
February Monday 8th.
March Wednesday 9th.
March Friday 25th.
May Thursday 5th.
May Friday 6th.
July Wednesday 6th.
July Thursday 7th.
August Wednesday 17th.
December Monday 12th.

Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be cancelled.

We ship all orders from our warehouse in Bali, Indonesia.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation e-mail in the Track your Order page
• Check that there is no national holiday in your country which may have delay the delivery.
• Check that the address indicated for the delivery is correct
• In the case of a missed delivery please contact the FED EX, (www.fedex.com).

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via e-mail in the Follow your Order page.

If you are a registered user, you can find all information related to the order in your My Account page.